Can I track my order?

  1. Check the tracking link we sent in your despatch email to view the latest tracking information.
  2. Please note Click and Collect orders cannot be tracked through this service.
  3. Sign into your zaashoe account and check your order history or simply use the track my order link to see the latest update of your home delivery.
How do I return/exchange my order?

All orders can be returned within 14 days of purchase for free to one of our stores.

When you head in please take your despatch note and the goods you want to return, the team will be happy to assist and get your refund/exchange processed as soon as possible.

  • If you've paid using a credit or debit card, a refund/exchange will be processed at the till. Please note a refund can take between 3-5 working days for the money to return to your account.


By Post

You can return your items directly to us using the address mentioned below. We do advise getting a certificate of posting just to ensure we receive your unwanted items safely. Please note that the items are your responsibility until they reach us.

  • Premium Outlet Blvd Unit, Aurora, IL 60502, USA

  • Tel.+1 630-405-0098


Alternatively, a courier collection can be arranged from your home using myHermes. To do this please visit to arrange the collection details.

Once we have received your order, we will process your refund or exchange within a few working days. Please check your email inbox as we’ll provide you with updates about the status of your return/exchange.

How long will my order take to arrive?

Standard home deliveries are usually made within 3 - 5 days of your order being placed.

Next Day deliveries will be made the next day if your order has been placed before 9pm between Sunday – Friday and 8pm on Saturday. Please note the exact delivery time can vary depending on the service selected at checkout.

Click and Collect orders will be ready for collection from your nominated store within 48 hours of you receiving a despatch email.

Can I use my Gift Card online and what if it has expired?

Currently, it is not possible to use your Gift Card as a payment method online.

If your Gift Card has passed its expiry date, then please get in touch with our Customer Service team. We will arrange for you to send your expired Gift Card back to us and we will then issue a new one with the remaining balance.

How long will it take to get my refund?

It can take between 3-5 working days for your refund to be returned to your account. If you haven’t received your refund after this time, then please contact our Customer Service team who will be happy to look in to this.

Can I check if stores near me have the item I'm looking for?

To check if your local store has an item in stock then please contact our Customer Service team who will be happy to help.

How do I contact you?

If you want to get in touch, then please use one of the below methods.

Online Customer Care Form.

By Email
Our email address is
Please provide the order number for a quicker resolution.

By Phone
Call us on +1 630-405-0098
Calls are charged at your standard network rate and may be recorded for training purposes.

How long will my international order take to be delivered?

International Standard delivery times vary depending on the destination and service selected at checkout. Depending on the location of your delivery, we do aim to deliver your order between 10 and 14 working days.

If you want your order to arrive sooner, then we offer an Express Delivery Service.

We go global and deliver to 197 countries. Click here to find out more about locations we deliver to, pricing and delivery times.

What do I do if my item arrives faulty or damaged?

If an item arrives damaged or faulty then please contact our Customer Service team who will arrange and discuss your return options. We will then send the item to our inspection team who will assess whether a manufacturing fault is present, then depending on the results offer a refund or exchange.

Alternatively, you can take your despatch note and the faulty or damaged goods to one of our shoeeemall stores. The team will be happy to assist and send your item off to our distribution centre who will do an inspection, then depending on the results offer a refund or exchange.